28/04/20
« As in most companies, teleworking has physically distanced some of our employees from their company and their colleagues. Communication is less direct, but our employees remain operational and reachable. Some of them wanted to send you a message, to demonstrate their commitment and availability. »
Dominique WENCKER - CEO.
We are grateful for the French researchers, to our internal teams, and especially to our logistics teams ...
« In these times, its mission takes a very special meaning, shared by all of us... to provide unfailing support to laboratories" »
Dominique WENCKER - CEO.
Discover our new organization in these times of crisis in this video.
With an intact, even reinforced motivation, to serve you better and faster.
To deal with the COVID 19 pandemy, hospitals, research centers and laboratories are working with determination, thus exponentially increasing their technical and logistical needs. We had the privilege of being contacted by many actors, both private and public; and the new support service that we have been offering since the beginning of the year is in great demand at this time. It has already been able to prove itself by allowing teams working on COVID to be put in touch, by finding very important technical alternatives. and by streamlining the logistics circuits with the support of all our teams.
We continue to be able to provide all our customers with:
The deployment of home-office no longer allows us to accept telephone calls. We therefore invite you to use the email:
Or better: click on the Contact button above and find your direct contact, to be contacted by email.
And even better! Create your account and log in at www.dutscher.com
You will be able to follow the status of all your orders and package tracking;
NEW : You can view the actual available stock quantities by clicking on the stock indicator (the green barrel) icon.
During the Covid-19 crisis, Dutscher is mobilizing to support its hospital, research and industrial customers.
Advice to ensure reliable deliveries during confinement is provided in this video. The epidemic linked to Covid-19 has caused an unprecedented situation in the distribution of certain protective items such as masks, coveralls, hydroalcoholic gels: stock shortages, blockages of our supplies, requisitions by the public authorities. Most of these products are no longer available and have therefore been removed from our website.
In the current situation linked to Covid-19, at Dutscher, we have taken steps to guarantee deliveries and continuity of service.
Our stocks are currently large and stocked, our teams remain operational :
• all staff security, telework and team separation arrangements have been put in place;
• to date, we are able to register and ship all your orders normally; the transport companies ensure the deliveries, but certain restrictions can possibly delay the delivery times;
• the deployment of telework will limit our telephone reception capacity. We therefore invite you to give priority to email to your usual contacts;
• to track the status of your orders and stock availability, log in or create your account at www.dutscher.com; you will be able to consult all your orders online as well as the transport tracking.
