You have made a mistake with your order and would like to return the goods?
Is the product not suitable for you?
Were the products delivered to you damaged or defective?
Then, in order to be able to take your complaint into account, please send us the information as soon as you receive the delivery,
at the latest within 48 hours.
Our after-delivery service (S.A.L. in french) is in charge of answering your requests in the shortest possible time:
The terms will be given to you, and a RMA (return merchandise authorisation) number will be issued.
Warning: In case of any writing or inscription on the packaging, or absence of original packaging, or any deterioration of the product the return will be refused
- If the products are still suitable to be sold or if the return is not due to any of your actions, we will issue a credit note or exchange.
- Otherwise the product will be returned to you or a restocking fee will be deducted from your credit note.
- Non-catalog products ordered on demand (or special manufacture) are not eligible for returns.
